Return & Refund policy

✦Order Cancellation

➥If you would like to cancel your order, please contact us at within 24 hours after you place the order. We will cancel your order and refund you within 2 business days.

✘We can't cancel the order after the bike has shipped.


You can return any bike purchased from our site in a new and unused condition within 30 days.

Return Reasons:

1. The Bike's Problem

If it is the bike's problem that caused the return, we will pay for the return shipping fees. To start a return, you can contact us at We will reply to you in 24hrs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

If you are approved, you will get the full refund within 2 working days.

Items sent back to us without first requesting a return will not be accepted. Please do not return your product to us before we authorize a written return.

2. Your Personal Reasons:

If you ordered the product incorrectly (for example, you purchased the wrong model or the wrong color or you don't want it anymore). You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Please make sure that all products are new and unused, and they are in the same condition as when they were received, and used items are not accepted.

Damages and issues

Please inspect your order upon reception and contact us by email at immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will reply to you in 24hrs.


We only replace items that are severely damaged or extremely damaged. If you think you are eligible for exchanges, please send an email to We will reply to you in 24hrs.


After receiving and checking your return, we will notify you to approve or reject the refund. If the bicycle is in poor condition after receipt, we reserve the right to withhold a full refund. If you have owned a bicycle for more than 30 days or have ridden a bicycle, the bicycle cannot be returned.

If you are approved, you will get the full refund within 2 working days.

You can always contact us at for any return questions and we will reply to you in 24hrs.


Non-returnable items include, but are not limited to:

  • All accessories
  • Special orders