You can return any item purchased from our site in a new and unused condition within 30 days.

Return Reasons:

1. The Bike's Problem

If it is the bike's problem that caused the return, we will pay for the return shipping fees. To start a return, you can contact us at wtvabikes@gmail.com. We will reply to you in 24hrs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

If you are approved, you will get the full refund within 2 working days.

Notice:
Items sent back to us without first requesting a return will not be accepted. Please do not return your product to us before we authorize a written return.

2. Your Personal Reasons:

If you ordered the product incorrectly (for example, you purchased the wrong model or the wrong color). You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Notice:
Please make sure that all products are new and unused, and they are in the same condition as when they were received, and used items are not accepted.

The return shipping address:

Our USA After-sales Service Department address:
3111 S. Valley View Boulevard, Suite L109, Las Vegas, Nevada 89102

Damages and issues

Please inspect your order upon reception and contact us by email at wtvabikes@gmail.com immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will reply to you in 24hrs.

Exchanges

We only replace items that are severely damaged or extremely damaged. If you think you are eligible for exchanges, please send an email to wtvabikes@gmail.com. We will reply to you in 24hrs.

Refunds

After receiving and checking your return, we will notify you to approve or reject the refund. If the bicycle is in poor condition after receipt, we reserve the right to withhold a full refund. If you have owned a bicycle for more than 30 days or have ridden a bicycle, the bicycle cannot be returned.

If you are approved, you will get the full refund within 2 working days.

You can always contact us for any return questions and we will reply to you in 24hrs.

Our Email Address:

wtvabikes@gmail.com

Our Phone Number:

+86 13401688819

Our China Factory Address:

Furong Industrial Concentration Zone, Hengshanqiao Town, Wujin District, Changzhou City, Jiangsu Province, China

Our USA After-sales Service Department:

3111 S. Valley View Boulevard, Suite L109, Las Vegas, Nevada 89102