Privacy Policy

We take your personal privacy seriously and recognize that you expect privacy and security for all your personal information.

Wtvabikes.com (collectively“us,” “our,” or “we”) are responsible for your information, and this Privacy Notice constitutes an agreement between you and us. When you access and use our website (the “Site”) you acknowledge that you have read this Privacy Notice, understood it, and that you do not object to our processing activities.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Notice describes how we collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the Our Site, products, and services, as well as your interactions with us via telephone, through mail or at our physical locations. It also explains what your rights are, which may differ depending on where you are located. why.

Device information

Examples of Personal Information collected:

Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection:

To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:

Shared with our processor Shopify, Google, Facebook, Twitter.

Order information

Examples of Personal Information collected:

Name, billing address, shipping address, payment information (including credit card numbers [PayPal]), email address, and phone number.

Purpose of collection:

To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection:

Collected from you.

Disclosure for a business purpose:

Shared with our processor Shopify.

Customer support information


Your personal contact information, such as your name, address, email address, and phone number.
Your sensitive personal information, such as your emergency contact and release information, driver’s license number, and employer information.
Your financial information as needed to process a payment.
Video recordings of your entrance to and exit from our retail showroom.
Information collected offline by third parties in order to facilitate services, such as credit card, banking, or other payment-related information.

Minors


Our products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address support@wtvabikes.com

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

We may also use your personal information for analytical and direct marketing purposes, such as:

Sending you periodic email and newsletter communications;
Confirming, sending, and tracking your order, subscription, or registration;
Communicating with you about your order, subscription, or registration;
Responding to customer inquiries;
Sending you surveys and other communications;
Analyzing preferences, trends, and statistics;
Informing you of our new products, services, and offers;
Providing you with other information from and about us.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making


If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

No Sale of Personal Information. We have not sold any Personal Information in the preceding twelve (12) months.
If we ever choose to sell Personal Information, you would have the right to opt out of the sale of your Personal Information.;
Our products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address: support@wtvabikes.com.

Your rights


Depending on applicable law, you have the right to submit a complaint or object to our collection and use of your information at any time, or to require us to review, transmit, change, or delete your information that we have collected and retained. We will fulfill your request to exercise any of these rights within the applicable time period subscribed by such laws. You can exercise these rights, express concerns, or obtain additional information about the use of your personal information by contacting us as outlined below.

GDPR


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us.

No Sale of Personal Information. We have not sold any Personal Information in the preceding twelve (12) months.

If we ever choose to sell Personal Information, you would have the right to opt out of the sale of your Personal Information.

Our products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address wtvabikes@gmail.com.

Cookies


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

_ab, Used in connection with access to admin.
_secure_session_id, Used in connection with navigation through a storefront.
cart, Used in connection with shopping cart.
cart_sig, Used in connection with checkout.
cart_ts, Used in connection with checkout.
checkout_token, Used in connection with checkout.
secret, Used in connection with checkout.
secure_customer_sig, Used in connection with customer login.
storefront_digest, Used in connection with customer login.
_shopify_u, Used to facilitate updating customer account information.

Reporting and Analytics

_tracking_consent, Tracking preferences.
_landing_page, Track landing pages
_orig_referrer, Track landing pages
_s, Shopify analytics.
_shopify_fs, Shopify analytics.
_shopify_s, Shopify analytics.
_shopify_sa_p, Shopify analytics relating to marketing & referrals.
_shopify_sa_t, Shopify analytics relating to marketing & referrals.
_shopify_y, Shopify analytics.
_y, Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@wtvabikes.com or by mail using the details provided below:

Last updated: 3/5/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.