FAQ

General

Your e-bike will arrive 90% assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.

WTVA E-bikes are designed under US regulations. Therefore riders will not need any special license to ride our bikes.

WTVABIKES does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.

When we received your payment, we usually ship the in-stock products within 3 working days from the California warehouse. We will indicate the delivery time on the product page, please check it carefully.

We will send it out via FedEx and the specific delivery time will vary according to your residence. But according to our experience, you will usually receive your goods within 3-9 days.

Payment

The payment methods we support PayPal and Credit cards.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:

If you have a PayPal account, please try to pay by PayPal. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).Please switch to your other credit/debit cards.

 

Contact us if you still have any question about the payment.

PayPal Credit gives you the freedom to buy all the bike gear you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

1. Select PayPal at the checkout.

2. Log into your PayPal account.

3. Click on "Apply Now" on the PayPal Credit banner.

4. Get approval on your order.

5. Confirm the delivery address.

6. Set your repayment schedule.

WTVA E-bike battery is sealed well enough for the bikes to be safely ridden in light rain.

However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.